OPENING AUGUST 2020
Closed on August 14th. The week from 17 to 21 August the offices will be open only in the morning from 9.00-12.00 while the warehouses will normally be open.
Orders will be shipped every day except August 14th. Due to the holiday period, shipments may suffer slight delays throughout August due to the physiological drop in the number of couriers (summer holidays).
The deliveries of the goods ordered by the customers are quick, ensured and trackable and carried out through the Courier chosen by the Seller. All the products added to the shopping trolley are available for quick delivery.
Once you add goods to the trolley, you can check availability in real team, except for what is stated in point 5 of General Conditions.
WE SHIP THROUGHOUT THE EUROPEAN UNION
DELIVERY TIMES 2/5 DAYS
The delivery of the order is subject to a correct ordering (which you can check by looking at your “previous orders”), to the receiving of the payment and, in any case, to the confirmation from the seller. Any orders processed before 12:00 am are sent the same day, after that time, the delivery will be done the following working day. The delivery times come from 2 to 5 working days. Once the delivery has left, you will be receiving an email with the tracking code.
For urgent deliveries we suggest a payment through PayPal or Credit Card. For any bank transfer, you need 1 to 3 days in order to confirm the payment
Given that the Seller will do anything in its power to guarantee the delivery within the above mentioned times and according to the means indicated at this point, any lateness due to courier difficulties encountered during the delivery of the goods cannot be blamed on the Seller which, in any case, guarantees the delivery within a maximum period of 30 days from the acceptance of the order.
The delivery costs depend upon the European Country of destination.
15,90€ Austria, Belgium, France, Germany, Slovenia
17,90€ Luxembourg, Netherlands, Portugal, Spain
18,90€ Bulgaria, Czech Republic, Hungary, Poland, Romania, Slovakia,Croatia
20,90€ Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania,Sweden
39,90€ Cyprus, Malta
That being stated, it is possible that for some areas (for example small islands), the delivery cost above mentioned might be increased, in such case the Seller will contact the Customer who will be free to accept the above stated increase or to cancel the order.
WHAT TO DO IN CASE OF MISSED DELIVERY
If the Courier is not able to find the delivery address indicated in the order, from the order tracking you will see that the delivery is “on hold” at the nearest branch of the Courier. If the Customer has any issues, they can contact the Seller’s Customer Service.
WHAT TO DO IF THE COURIER LEAVES A MISSED-DELIVERY NOTE
If the Customer finds a “missed-delivery note", it means that the Customer was not in at the given address. From the order tracking, you will see that the delivery is “on hold” at the nearest branch of the Courier. If the Customer has any issues, they can contact the Seller’s Customer Service.