Returns

If the Customer is making a deal as a Private Customer, he will have the right to rescind the Contract within 14 days without the need to explain. This termination period, as stated in the paragraph above, concludes after 14 days from the day in which the Customer, or a third party, different from the courier or the designated Customer, obtains the physical possession of the goods or, in the case of multiple goods ordered in a single order and delivered separately, terminates after 14 days from the day in which the Customer or a third party, different from the courier and from the designated Customer, obtains the possession of the last goods.

In order to exercise the right to rescind, the Customer must inform the Seller in the above mentioned terms through an email to info@stockelettrico.it, by indicating the order number, detail of the goods, his decision to rescind the contract through an explicit declaration and the bank coordinates (IBAN) where to send the refund.


State Of The Goods In Order To Request An Annullment

The right to an annulment will be applied only to the goods returned in the same conditions in which the Customer has received them. We will not carry out any refund if the good has been used in any way apart from opening it and for any products which are not in the same conditions in which they have been delivered or if they have been damaged; we invite, therefore, the Customer, to take care of the goods for as long as they are in their property. Please, return the goods in their original packaging or by including in the packaging the original one, the instructions and all other documents which may accompany the goods.


Consequences Of The Annullment

The consumer that rescinds the contract will be reimbursed of all the payments made to the Seller, including the delivery costs (excluding the supplements for any delivery choices which differ from the standard less expensive type which we offer), without any lateness and, in any case, not beyond the 14 days from the day in which the Seller will be informed of the decision to rescind the Contract.

Such refunds will be carried out through bank payment to the bank coordinates (IBAN) indicated in the request of annulment. In any case the Customer will not sustain any cost as a consequence of such refund.

Subject to what is stated above, the refund can be pending until receiving the goods back or until proof, from the Customer, that the goods have been sent, if that’s sooner.

The restitution of the goods must be carried out via courier, without lateness and, in any case, within 14 days from the day in which the Customer has communicated his will to rescind. The terms will be respected if the customer returns the goods before the deadline of the 14 days.

The costs of the returns will be paid by the Customer, unless the return is proved faulty or with a proved conformity defect. The Customer is still however responsible of any decrease in value due to a different handling of the goods from the one needed to establish the nature, the characteristics and the working order of the goods.


EXCLUSION FROM THE RIGHT TO RESCIND

We inform the Customer that the right to rescind is excluded in the following events:

1) for the supply of goods made-to-measure or clearly personalized (art. 59 c.1 lettera c) del D.lgs. 2005/2006)
2) the supply of goods which, after the delivery, result, for their nature, inseparable from other goods (art. art. 59 c.1 lettera f) del D.lgs. 2005/2006)