Returns and refunds

As a private customer you can withdraw from the contract within 14 days, without giving a reason. Here is how it works.

Right of withdrawal

If the Customer is buying as a Private Customer, he has the right to withdraw from the Contract within 14 days without giving a reason. The period ends 14 days after the day on which the Customer, or a third party other than the courier designated by the Customer, takes physical possession of the goods. For multiple goods ordered together and delivered separately, the period ends 14 days after the possession of the last goods.

To exercise the right of withdrawal, the Customer must inform the Seller within that period by email to [email protected], stating:

• The order number
• The details of the goods
• The decision to withdraw from the contract, with an explicit declaration
• The bank details (IBAN) for the refund

Condition of the goods

The right of withdrawal applies only to goods returned in the same condition in which they were received. No refund is made if the goods have been used in any way other than opening them, or if they are damaged or not in the same condition as delivered. Please take care of the goods while they are in your possession, and return them in their original packaging, with the instructions and all accompanying documents.

Refunds

The consumer who withdraws is refunded all payments made to the Seller, including delivery costs (excluding supplements for delivery options other than the cheapest standard one we offer), without delay and in any case within 14 days from the day the Seller is informed of the decision to withdraw.

Refunds are made by bank transfer to the IBAN indicated in the request, at no cost to the Customer. The refund may be withheld until the goods are received back, or until the Customer proves they have been sent, whichever is sooner.

Returning the goods

The goods must be returned by courier without delay and in any case within 14 days from the day the Customer communicated the withdrawal. The deadline is met if the goods are sent back before the 14 days expire.

Return costs are paid by the Customer, unless the goods are faulty or not conforming. The Customer remains responsible for any decrease in value resulting from handling other than what is needed to establish the nature, characteristics and functioning of the goods.

Exclusions

The right of withdrawal is excluded for:

• goods made to measure or clearly personalised (art. 59 c.1 letter c) of Legislative Decree 206/2005)
• goods which, after delivery, are by their nature inseparably mixed with other items (art. 59 c.1 letter f) of Legislative Decree 206/2005)