Frequently asked questions

Go to the registration page and fill in the required fields. You can register as a private customer, as a business not registered with VIES or as a business registered with VIES.

Yes. When registering, enter your company name and your VAT number. Business accounts must be enabled by us before you can buy without VAT: see the next question.

After you register, we check your VAT number on the official EU VIES website. We do this from Monday to Friday, so enabling your account may take some time. When your account is enabled, we send you a confirmation email: from then on, if your VAT number is registered with VIES, you see prices VAT excluded.

If the check shows a problem, we let you know and temporarily enable your account with the VAT of your country (OSS), like a private customer.

Enter your email and password on the login page.

On the login page use the forgotten password function: you receive the instructions by email.

In My account choose "update your details". These details are used for your invoices, so please keep them correct.

In My account you can see your previous orders.

Yes. Availability is updated in real time when you add products to the cart, and the products in your cart are available for quick delivery.

Write to [email protected] with the product code or a description and the quantity you need: we will check for you. If you have a list of several items, request a quote.

Yes, at no extra cost, as long as we have not yet accepted the order. Write to [email protected] with your order number as soon as possible.

Not always. Prices on stockelettrico.com include higher operating and cross-border costs for orders within the European market.

We ship from stockelettrico.com to EU countries outside Italy. For deliveries in Italy please use www.stockelettrico.it.

PayPal, credit card through the secure Nexi XPay page, and bank transfer. There are no extra charges. Details on the Payment methods page.

No. On stockelettrico.com you can pay by PayPal, credit card or bank transfer.

Beneficiary

Stock Elettrico S.r.l.

Bank

Banca Mediolanum

IBAN

IT44N0306234210000001543204

BIC

MEDBITMMXXX

Your order ships once the transfer has been received. Confirming a bank transfer takes 1 to 3 working days, so for urgent orders we suggest PayPal or credit card.

Yes. We never see or store your PayPal or card data: you enter it directly on the secure pages of PayPal or Nexi XPay.

To all 26 European Union countries outside Italy. We cannot ship to non-EU destinations, including the United Kingdom, Switzerland and Norway.

Orders processed before 1:00 PM are dispatched the same day, later orders on the next working day. Delivery takes 2 to 5 working days.

It depends on the destination country and you see it in the cart before confirming the order. All rates are on the Shipping page.

They may. For heavy, bulky or oversized items, such as cable drums, trunking or distribution boards, and for remote areas or small islands, the courier may apply a surcharge. We contact you before dispatch with the exact amount: you can accept it or cancel the order and receive a full refund.

When your parcel leaves our warehouse you receive an email with the tracking code.

The tracking will show the parcel as "on hold" at the nearest courier branch. Write to us with your order number and we will help you.

No, collection is not available: our registered office in Modena hosts offices only, it is not a shop. We always ship by courier.

Yes. As a private customer you can withdraw within 14 days of receiving the goods, without giving a reason. Write to [email protected] with your order number, the items, your decision to withdraw and the IBAN for the refund. Full details on the Returns page.

Return costs are paid by the customer, unless the goods are faulty or not conforming.

Within 14 days from when you tell us you are withdrawing. We may wait until we receive the goods back, or until you show us you have sent them.

Write to [email protected] with your order number and the wrong or faulty items. Once the request is accepted, we arrange the free collection by courier. After checking the goods we replace them or refund the full order amount, delivery costs included.

For private customers, the legal guarantee of conformity lasts 2 years from delivery. Business customers must report defects within 8 days of discovering them.

If you buy as a private customer or as a business not registered with VIES, you pay the VAT of your country, under the EU One-Stop Shop (OSS) scheme. The price you see is the same in every EU country: the VAT included in it is calculated at the rate of your country and shown on the invoice.

No, once we have enabled your business account after checking your VAT number on VIES. Businesses registered with VIES see prices VAT excluded and receive an invoice without VAT: you account for the VAT in your own country, according to its law.

Yes, the rates on the Shipping page include VAT. Businesses registered with VIES are charged the net amount.

Yes. The invoice uses the details you entered when registering, so please check that they are correct. You can change them in My account.

Yes, write to [email protected] with your order number.