Shipping
We ship with an express courier to the European Union. Every shipment is insured and tracked.
Where we ship
We currently deliver to all 26 European Union countries outside Italy. We are not able to ship to non-EU destinations, including the United Kingdom, Switzerland and Norway.
Delivery times: 2 to 5 working days
Orders processed before 1:00 PM are dispatched the same day; after that time, the goods are dispatched on the following working day. Delivery takes 2 to 5 working days.
What time does the parcel leave?
Our courier collects every working day around 5-6 PM (Italian time). The email with the tracking code arrives in the evening: until then it is normal not to hear from us. The courier's tracking usually updates the same evening or the next day.
Delivery is subject to a correct order (you can check it in your "previous orders"), to the receipt of the payment and to the confirmation from the Seller. For urgent deliveries we suggest paying by PayPal or credit card: bank transfers need 1 to 3 working days to be confirmed.
Delivery costs
The delivery cost depends on the destination country and is shown in your cart before you confirm the order.
| Destination | Cost |
|---|---|
| Austria, Belgium, France, Germany, Luxembourg, Netherlands, Portugal, Slovenia, Spain | 22,90 € |
| Bulgaria, Croatia, Czech Republic, Hungary, Poland, Romania, Slovakia | 27,90 € |
| Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Sweden | 29,90 € |
| Cyprus, Malta | 54,90 € |
Rates include VAT. Businesses registered with VIES are charged the net amount.
Heavy, bulky or oversized goods. The rates above cover standard parcels. For orders with heavy, bulky or oversized items, such as cable drums, trunking, conduit, enclosures or distribution boards, and for deliveries to remote areas or small islands, the courier may apply a surcharge. In that case we contact you before dispatch with the exact amount: you are free to accept it or to cancel the order and receive a full refund.
If the delivery fails
If the courier cannot complete the delivery, for example because the address was not found or nobody was present, the tracking shows the shipment as "on hold" at the nearest courier branch. If you find a missed-delivery note, the parcel is on hold there too.
If you need help, contact us with your order number.
The Seller does everything possible to deliver within the times above. Delays caused by the courier cannot be attributed to the Seller, which in any case guarantees delivery within 30 days from the acceptance of the order.