Shipping

The deliveries of the goods ordered by the customers are quick, insured and trackable, and are carried out through the Courier chosen by the Seller. All the products added to the shopping trolley are available for quick delivery.

Once you add goods to the cart, you can check availability in real time.


WE SHIP THROUGHOUT THE EUROPEAN UNION

We currently deliver to all 26 European Union countries outside Italy. We are not able to ship to non-EU destinations, including the United Kingdom, Switzerland and Norway.

DELIVERY TIMES 2/5 DAYS

The delivery of the order is subject to a correct ordering (which you can check by looking at your “previous orders”), to the receipt of the payment and, in any case, to the confirmation from the Seller. Any order processed before 12:00 noon is sent the same day; after that time, the goods are dispatched on the following working day. Delivery times range from 2 to 5 working days. Once the shipment has left our warehouse, you will receive an email with the tracking code.

For urgent deliveries we suggest a payment through PayPal or Credit Card. For bank transfers, 1 to 3 working days are needed in order to confirm the payment.

The Seller will do everything in its power to guarantee delivery within the times stated above and by the means indicated at this point. Any delay caused by difficulties encountered by the courier during the delivery of the goods cannot be attributed to the Seller, which in any case guarantees delivery within a maximum period of 30 days from the acceptance of the order.

DELIVERY COSTS

The delivery cost depends on the European Country of destination and is shown in your cart before you confirm the order.

• 22,90€ Austria, Belgium, France, Germany, Luxembourg, Netherlands, Portugal, Slovenia, Spain

• 27,90€ Bulgaria, Croatia, Czech Republic, Hungary, Poland, Romania, Slovakia

• 29,90€ Denmark, Estonia, Finland, Greece, Ireland, Latvia, Lithuania, Sweden

• 54,90€ Cyprus, Malta

Heavy, bulky or oversized goods. The rates listed above cover standard parcel deliveries. For orders containing heavy, bulky or oversized items – such as cable drums, trunking, conduit, enclosures or distribution boards – and for deliveries to remote areas or small islands, the courier may apply a surcharge. In that case the Seller will contact the Customer before dispatch with the exact additional amount, and the Customer will be free to accept it or to cancel the order and receive a full refund.

WHAT TO DO IN CASE OF MISSED DELIVERY

If the Courier is not able to find the delivery address indicated in the order, the order tracking will show the shipment as “on hold” at the nearest branch of the Courier. If the Customer has any issues, they can contact the Seller’s Customer Service.


WHAT TO DO IF THE COURIER LEAVES A MISSED-DELIVERY NOTE

If the Customer finds a “missed-delivery note”, it means that nobody was present at the given address. The order tracking will show the shipment as “on hold” at the nearest branch of the Courier. If the Customer has any issues, they can contact the Seller’s Customer Service.